iLedgends S.R.O Terms & Conditions

‍

This Agreement constitutes a legally binding contract between you ("User", "You") and iLedgends s.r.o. [Exchange], a Virtual Asset Service Provider (VASP) registered in the Trade Licensing Register, managed by the Czech Ministry of Industry and Trade, under registration number 19560630 for providing services related to virtual assets in the Czech Republic. iLedgends s.r.o is supervised by the Financial Analytical Office (FAÚ), the financial intelligence unit responsible for overseeing compliance with obligations under the Czech AML Act.

iLedgends s.r.o (a company established under the laws of the Czech Republic, registered under code 19560630, with its registered office located at Pobřežní 620/3, Czech Republic) ("Exchange," "we," or "our"). By using [Exchange] and its services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Agreement, as well as the accompanying Privacy Policy and Cookie Policy.

1. Scope of the Agreement

This Agreement applies to the use of:
(A) The Exchange website (www.iledgends.io) and any associated mobile applications or hosted sites (collectively, the " Exchange Site").
(B) Any services provided by Exchange, including but not limited to cryptocurrency transactions and related features ("Exchange Services").

By registering an account or using any of the Exchange Services, you agree to be bound by this Agreement, governed by the laws of Czech Republic. All communications regarding the use of our services will be conducted in English.

If you have any questions or do not fully agree with any part of this Agreement, please contact us at support@iledgends.io before proceeding.

2. Acceptance of Terms

By registering on Exchange or using its services, you confirm your acceptance of these terms and conditions. Please read them carefully before proceeding.

3. Description of Services

Exchange provides users with a platform to buy, sell and exchange cryptocurrencies via the internet and designated service points. Transactions initiated from your crypto wallet are irreversible. If you send cryptocurrency to an incorrect address or transfer an incorrect amount, those funds cannot be recovered.

4. Market Risks

• The cryptocurrency market is highly volatile and subject to rapid price fluctuations.
• The value of cryptocurrencies may significantly decrease or even become worthless over time.
• Cryptocurrencies are not backed by any entity, and neither Exchange nor any third party is obligated to repurchase them.

Before trading, ensure you fully understand these risks and only invest funds that you can afford to lose. For more information, visit reliable sources.

5. Legal Restrictions

Your ability to access Exchange services may be subject to the legal framework of your jurisdiction. Exchange is not responsible if you are unable to access or use certain features due to local regulations.

6. Service Access and Limitations

Upon agreeing to these terms, Exchange grants you a personal, non-exclusive, non-transferable, and limited right to access and use our platform and services. However, Exchange is not liable for:

• Financial losses due to blockchain technical issues, natural disasters, or service disruptions caused by third-party providers.
• Delays in trade execution due to AML/KYC verification, which may take up to 120 hours after transaction confirmation by the payment provider.

7. Fees and Transaction Execution

• Orders will be executed at the final exchange rate at the time of trade execution.
• Until execution, all orders remain pending and are not binding on Exchange.
• Any payments made to you (fiat or cryptocurrency) will be subject to applicable fees, as per the fee schedule signed between You and the Exchange. Exchange fees may change periodically at Exchange’s discretion and will be disclosed before placing an order. If a transaction cannot be completed, and the Exchange cannot be funded, refunds will be issued minus a fee.

By using Exchange, you agree to these terms. If you have any concerns, please contact support@iledgends.io.

If a transaction is processed using a credit or debit card, no withdrawal fee will be applied. Please note that cryptocurrencies are a high-risk investment. The value of a cryptocurrency may fluctuate between the time of purchase and the time it is received in your wallet, resulting in a higher or lower value than at the time of payment.

We are not obligated to:

• Repurchase cryptocurrency from you.
• Sell additional cryptocurrency to you.

If you enter an incorrect wallet address, we will not be able to recover your funds. If you do not agree to these terms, please refrain from using our website (www.iledgends.io) or its services.

Account Registration

By opening an account on this site, you confirm that:

• You agree to the Terms of Use.
• You are at least 18 years old.
• You have the legal capacity to enter into this Agreement and perform cryptocurrency transactions.

Acknowledgment of Compliance

By initiating a transaction, you acknowledge that:

1. The cryptocurrency being sold does not originate from illegal or illicit activities.
2. The sale of cryptocurrency is not intended for money laundering purposes.
3. You are the authorized account holder or have permission to use the account for bank transfers or credit card purchases.
4. You declare under oath that the funds used for purchasing cryptocurrency do not originate from fraudulent activities. If proven otherwise, you agree to bear any resulting losses and legal consequences.

Cookies & Tracking Policy

We use various types of cookies and web trackers to enhance website performance and provide analytical insights. These trackers collect statistical data regarding your use of the website.

You can manage or block cookies through your browser settings. However, disabling cookies may negatively impact your browsing experience. Please refer to your browser’s help menu for guidance on managing cookie preferences.

Privacy Policy

For further details, please refer to our Privacy Policy: [https://iledgends.io/privacy-policy/].

Services Offered

Exchange, through its online platform (www.iledgends.io), enables users to buy, sell and exchange cryptocurrencies. The exchange rate is determined by Exchange at the moment the user’s transferred funds are received in Exchange’s bank account.

Due to market volatility, particularly when the price fluctuates by more than 1.00% between order initiation and settlement, Exchange reserves the right to complete the transaction at the best available price once the funds have been received in Exchange’s bank accounts. Transactions are processed during Exchange’s working hours (Monday to Friday, excluding official public holidays).

In cases of high market volatility, customers may experience a recalculation of the purchase price when Exchange executes the trade and delivers the cryptocurrency.

Important Conditions:

• Initiating a trade (purchase) without transferring funds may result in account cancellation on Exchange’s platform.
• Cash deposits are not accepted at the bank. Clients must transfer funds from a bank account registered in their name to Exchange’s designated bank account for the respective currency.
• Transaction approval times vary from a few minutes to up to five business days, depending on factors such as fund availability, transaction value, account history, and market conditions.
• Blockchain confirmations are required for cryptocurrency transactions. The confirmation time depends on network congestion and liquidity.
• Cryptocurrency transactions are irreversible, and purchased crypto assets cannot be returned without explicit confirmation from Exchange.

Registration

Each user is allowed to open only one account on the Exchange trading platform. Any attempt to open multiple accounts may result in the suspension or closure of additional accounts at Exchange’s discretion.

To access Exchange services, users must first complete the registration process, which includes providing a valid email address and password. Upon successful registration, Exchange will create an account for the user.

To complete the account verification process, users must submit:

• For individuals: A valid proof of identification (ID or passport) and proof of address (e.g., a utility bill or bank statement issued within the last three months, displaying the user's name).
• For legal entities: A valid commercial registry extract, along with additional documents specified in the Application Form. Individuals granted access to the account on behalf of the legal entity must also provide proof of identification (ID or passport) and proof of address (a utility bill or bank statement not older than three months).

Document verification may take up to five business days.

Exchange reserves the right to decline any account application at its sole discretion. Additionally, users may be required to submit additional information periodically to continue using Exchange’s services.

If a user wishes to convert local currency into cryptocurrency or vice versa or exchange crypto currencies, Exchange (directly or through third parties) may request further identity validation. This may include providing:

• Full name
• Date of birth
• Email address
• Physical address
• Tax identification number
• National identification number
• Bank account details (such as financial institution name, account type, and account number)

These measures ensure compliance with regulatory requirements and allow users to fully access Exchange’s services.

Exchange may request additional information or take necessary measures to verify your identity in compliance with legal requirements. When providing sensitive information, you must ensure its accuracy and authenticity. Additionally, you agree to notify Exchange of any changes to the requested personal details.

If you use a credit or debit card to purchase cryptocurrencies, Exchange may periodically require verification to confirm that you are the authorized cardholder or account owner.

For regulatory and compliance purposes, Exchange reserves the right to retain your registration information even after your account has been closed.

Password Security and Maintaining Updated Contact Information

You are responsible for safeguarding the security and proper control of your ID, passwords, personal identification numbers (PINs), and any other credentials used to access Exchange services.

Any loss or compromise of this information may result in unauthorized access to your Exchange account by third parties. To ensure you receive important notifications and alerts, you must keep your email address up to date in your account settings.

Exchange is not liable for any loss or damage caused by failure to secure your account information or for neglecting to act on notifications we send. If you suspect that your account has been compromised, you should immediately contact Exchange Support.

Exchange is not responsible for any damage or disruption caused by computer viruses, spyware, malware, phishing, spoofing, or other cyberattacks. We strongly recommend using reliable antivirus and malware protection software. If you ever doubt the authenticity of a communication claiming to be from Exchange, always log in directly through the official website rather than clicking links in emails.

Suspension and Closure of Account

At our sole discretion, and without liability to you or any third party, Exchange reserves the right to refuse account opening, suspend, or close your account, or limit access to one or more services. These actions may be taken due to account inactivity, failure to respond to customer support requests, initiating transactions without completing them within the specified time, or violations of this Agreement. Additionally, actions may be taken if required by a valid subpoena or court order, or if Exchange reasonably suspects your account is being used for illegal activities (including, but not limited to, opening multiple accounts or abusing promotions).

If your account is suspended or closed while you have unsettled trades, you will still be able to recover your funds unless prohibited by law or court order. Exchange, at its discretion, will allow you to:
(i) withdraw these funds to a previously known bank account, or
(ii) send funds to an external cryptocurrency wallet address.

We reserve the right to request additional identifying information before processing such withdrawals and may delay or refuse transactions if Exchange suspects fraudulent or illegal activity. If you're unable to access your account, please contact our support team for assistance.

You may terminate this Agreement at any time by ceasing to use Exchange’s services. Upon termination and suspension of your account, you will remain responsible for all transactions conducted while the account was active.

Right to Suspend or Delay Transactions and Settlements

Exchange reserves the right to refuse to process or cancel any transaction or cryptocurrency exchange involving your local currency at Exchange, or any associated services, as required by law, or in response to a subpoena, court order, or other binding legal requirements. Exchange cannot reverse a settlement of cryptocurrency once it has been confirmed by the relevant cryptocurrency network.

Exchange also reserves the right to refuse, process, or cancel any cryptocurrency purchase, sale, or transfer at its sole discretion. If Exchange suspects that a transaction involves, or carries a high risk of involving, money laundering, terrorist financing, fraud, or any other financial crime, or if it is subject to a subpoena, court order, or other government directive, Exchange may suspend or cancel the transaction. This includes transactions that may be related to restricted activities.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, including changes to operating hours or the availability of certain features, without prior notice and without any liability. We may refuse to process any transaction or settlement without notice and have the right to limit or suspend your access to one or more services at our sole discretion. Suspension of your use of services will not affect your rights and obligations under this Agreement.

In our sole discretion, we may delay transactions or agreements if we suspect the transaction is suspicious, may involve fraud or irregularities, violate laws, or breaches the terms of this Agreement. If a technical issue causes system errors or disruptions, Exchange may temporarily suspend access to your account until the issue is resolved.

At the customer's request, Exchange may hold their cryptocurrency indefinitely until the client requests its return, either verbally or in writing. Payment will be made to the client’s designated bank account. Exchange is not responsible for a lack of communication with the client and does not assume responsibility for any customer intent in these circumstances.

In cases of high market volatility, unforeseen economic situations, or natural disasters, transactions and payments may experience delays. Exchange is not liable for such delays, as it has no control over these events. Exchange reserves the right to authorize transactions and settle amounts only after the product is delivered.

Withdrawing from a Trade

Once you initiate a transaction to buy or sell cryptocurrency with Exchange, you do not have the legal right to withdraw from the process. This is because cryptocurrency prices fluctuate based on financial market conditions, which are beyond Exchange’s control.

Taxes

It is your sole responsibility to determine whether any taxes apply to cryptocurrency transactions conducted through Exchange. You must also ensure that taxes are withheld, collected, reported, and remitted to the appropriate tax authorities as required by law.

Restriction of Usage

You may view, print, and/or download a copy of the materials from the website to one computer for personal, informational, non-commercial use, provided that you retain all copyright and legal notices. Trademarks, service marks, logos, and other similar elements on the site are the property of Exchange or its owners. All software, text, images, data, prices, charts, diagrams, video, and audio materials on this site are the exclusive property of Exchange.

Copying, reproducing, modifying, republishing, exhibiting, or transmitting any part of this site is strictly prohibited. Additionally, collecting or distributing any materials from this site in any form is not allowed. Using materials from this site on any other website or networked computer environments for any purpose is also prohibited. Unauthorized use that violates copyrights, trademarks, or other laws may result in civil or criminal penalties.

Termination of Collaboration

You may terminate this agreement with Exchange and close your account at any time, after resolving any pending transactions. Exchange may also cancel your access to the site and close your account at any time, without prior notice, at its sole discretion. We have the right to:

• Cancel or terminate accounts and services
• Restrict access to the site, its content, services, and tools
• Remove or stop content
• Take technical and legal actions to close an account if we suspect any issues that could disrupt Exchange’s operations and integrity, such as:
  
  • Violations of third-party intellectual property rights
  • Actions inconsistent with these terms and conditions
  • Unauthorized access attempts
  • Assisting others in fraudulent activities
  • Security breaches or limitations on the use of content
  • Use of services for illegal activities such as money laundering, financing illegal operations, or illegal gambling
  • Breach of terms, non-payment, or fraudulent transactions

Exchange may close accounts or restrict access without notice for any of the above reasons.

Email

Emails sent over the Internet are not secure, and Exchange is not liable for any damages arising from their transmission. We recommend sending emails in an encrypted format and encourage the use of encrypted variations, such as PGP format.

Limitation of Liability

To the extent permitted by law, Exchange is not responsible for any injury, damage, loss of profits, business, data, opportunities, or other direct or indirect losses, unless the damage results from negligence, intentional misinformation, or fraudulent activities. However, nothing in this agreement limits or excludes liability for fraud, death, physical injury caused by recklessness, breach of legal obligations, or any other liability that cannot be limited or excluded by law.

Dispute Policy

The parties agree to make a good faith effort to negotiate a settlement for any claim or dispute arising from or related to this Agreement. If the parties cannot reach a settlement, the dispute shall fall under the jurisdiction of the courts in the Czech Republic. .

Complaints Policy

During registration, you will be required to provide specific identification information. You are responsible for the security of your login credentials and password with Exchange. You are solely accountable for any damage resulting from improper or illegal use of your account. You agree to provide accurate and complete information during the registration process, and you agree not to impersonate any other person or entity, nor hide your identity for any reason with Exchange. If registering as a commercial entity, you confirm that you have the authority to bind the entity to this Agreement.

Exchange takes your information seriously, handling it in accordance with the privacy policy and registration disclosure. We also maintain effective and transparent procedures for promptly addressing complaints from existing and potential retail clients. We keep records of complaints and the steps taken to resolve them, ensuring fair and consistent treatment while striving to provide the highest level of customer service.

Governing Law

You expressly acknowledge and agree that any legal issues arising from the Terms and Conditions, or your use of the website will be governed by the laws of the Czech Republic, regardless of its conflict of laws provisions. You also agree to the exclusive personal jurisdiction of the Czech Republic courts and waive any objections to such jurisdiction or venue.

Cardholder Responsibility

The use of certain services offered on our website may be prohibited in certain countries. It is your responsibility to determine whether the use of the website and services complies with the applicable laws in your jurisdiction. You warrant that using our services is not illegal in your current location, and you agree to adhere to all relevant laws, regulations, and statutes related to our website and the services provided.

Refund Policy

iLedgends s.r.o., with registration number 19560630 ("We," "our"), reserves the right, in rare cases, to either cancel your order or offer an alternative price for the services. If we cancel your order and we have already received FIAT Currency from you for that order, we will, subject to applicable law and regulations, refund the funds to you.

Refunds will be issued to the same source from which they originated, after deducting any costs or expenses incurred during the transfer, including but not limited to wire transfer fees, currency exchange fees, and payment processing charges. At iLedgends s.r.o.'s sole discretion, funds may be refunded to a different account belonging to you, provided you supply the required documentation and information to verify ownership of the account.

To comply with anti-money laundering, terrorist financing regulations, and other legal requirements, as well as to prevent prohibited activity, iLedgends s.r.o. may verify all payments and refund-related information. In such cases, iLedgends s.r.o. may request additional documentation and information, including, but not limited to, identification documents, a copy of your credit card (front: visible name, expiration date, and the first 6 and last 4 digits of the card number, with the middle 6 digits covered; back: visible signature with CVV covered), bank details, and/or any other proof necessary to process the refund. If you fail to provide the requested documents or if there are concerns about the authenticity of the information provided, iLedgends s.r.o. reserves the right to suspend the refund process until the requested information is provided.

This refund policy applies similarly to any return of Cryptocurrency already received before the cancellation of your order, with the deduction of the corresponding costs and expenses. Due to Cryptocurrency price volatility, we cannot refund the exact amount of Cryptocurrency received; the refund will be based on its EUR or USD equivalent value at the time of the transaction, minus any applicable costs or expenses.

Notwithstanding the above, iLedgends s.r.o. reserves the right to cancel your order without any refund or decline any refund request if it suspects fraudulent or illegal activity. Refunds will be processed promptly and in any event within 7 (seven) business days from the cancellation of the order, provided you have complied with the necessary documentation and information requirements.

Contact

If you have any concerns or questions regarding these "Terms and Conditions," including the rights and obligations arising from them, or any issues related to the use of the site, service account, or any other matter, please reach out to us at support@iledgends.io.

‍